Overview

The course is focused on students or any individual who are new to the Hospitality Industry and are willing to start career in hotel or more specifically in the Front Office department, then this course is for you. Together will embark a journey where you will learn about basics of hotel industry, front office operations and management. Upon completing the Front Office Management course, students will be able to:

• Describe the Organization of the Hospitality Industry, Classification of Hotel
• Explain Hotel Organization Structure and Interdepartmental Coordination:
• Enumerate Front Office Sections and Describe The basic functions
• Understand Hotel Guest Cycle, Reservation, Guest Check-in Check-out Procedures
• Get familiar with Air Ticketing & policies.
• Explain types of Guestrooms, Room Rates, Guest Account Handling and Guest Complaint Handling.

Practical Components

• Front Desk Grooming and Essentials:
• Telephone Etiquettes and Standard Phrases:
• Check-in and check-out processes

Course Content

• Introduction to Tourism, Travel and Hotel Industry
• Guest Cycle
• Guest Reservation & Registration
• Airline Ticketing
• Types of Hotel Rooms
• Room Tariff structure
• Checkout Procedure
• Bill settlement
• Yield Management
• Key Control & Lost & Found in Hotel
• Guest Complaint Handling
• Property Management System